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Preface

Preface​

SorasoOne is a modern, cloud-native platform designed to simplify and optimize hotel operations. By integrating core hospitality functions — including reservations, Property Management System (PMS), Internet Booking Engine (IBE), Channel Manager, and staff mobile apps — into a single solution, SorasoOne empowers hotels to deliver seamless guest experiences. With real-time visibility, centralized management, and secure cloud infrastructure, hotels can focus on service quality rather than IT complexity.

Purpose​

This manual provides guidance on using SorasoOne features and operations across different modules. It explains workflows, system navigation, and best practices to help hotel teams improve efficiency, enhance guest satisfaction, and ensure smooth operations.

Audience​

This document is intended for:

  • Hotel staff responsible for reservations, cashiering, housekeeping, and daily operations.
  • Administrators and managers overseeing property configuration, rate management, and reporting.
  • Authorized users who require access to SorasoOne modules for business or operational purposes.

Customer Support​

For product questions or technical assistance, please contact SorasoOne Support via the Documentation Portal or email support@sorasoone.com.

When contacting support, please include:

  • Module or feature name
  • System version (e.g., Release 1.0)
  • Detailed steps to reproduce the issue and any related error messages or screenshots

Additional resources — including technical guides, API references, and integration manuals — are available through the SorasoOne Knowledge Base (Documentation Portal).

Revision History​

September 2025 – Initial publication of this manual.